Frequently Asked Questions

An ENT doctor, also known as an otolaryngologist, is a medical professional who specializes in the diagnoses and treatment of conditions affecting the ears, nose, throat, head and neck. They handle a wide range of issues, from common ailments like ear infections and allergies to more complex problems like hearing loss, sleep apnea, and head and neck cancers.

An ENT doctor offers services for ear related issues along with audiology, allergy, sinus, head and neck, voice and swallowing, sleep, facial plastics, and pediatric services. You can find more information on the website under 'About' navigating to 'Our Services'.

Welcome! You can schedule an appointment on our website by selecting "Request Appointment" located at the top right of the page. You can also call our Scheduling Department at any office location by selecting option 1, then option 1 for New Patients and any of our schedulers will be happy to assist you with appointment availability.

We do accept Medicaid primary for pediatric patients ages 15 years old and younger only. Please contact our Scheduling Department to see which plans are accepted.

The provider will send a referral to our office with all necessary information. Once the referral is received, you will be contacted within 24-48 hours to schedule an appointment at an office location near you.

Thank you for your service! The VA Medical Center will send our office a Community Care Authorization Referral. These are usually issued by your VA Primary Care Provider (PCP) or requested by another specialist initiating a request for service (RFS) to our office. Once the authorization has been received, you will be contacted within 24-48 hours to schedule an appointment at an office location nearest to you.

If you were recently injured in a work-related incident, please have your employer and/or workers compensation representative contact our office. Prior to scheduling any appointments, an authorization will need to be completed. Once all necessary authorizations and forms are completed and received, you will be contacted immediately to schedule an appointment at an office location nearest to you.

Welcome back! You can schedule an appointment on our website by selecting "Request Appointment" located at the top right of the page. You can also call our Scheduling Department at any office location by selecting option 2, then option 1 for Established Patients and any of our schedulers will be happy to assist you with appointment availability. Appointments can also be requested on your patient portal by navigating to the 'Appointments' tab and selecting "Request Visit".

The provider will conduct a telephone encounter with you over the phone at the time specified. Please ensure you are available at the number you provided for when the provider calls. That easy!

No, we understand, and your health is very important to us. When scheduling your appointment, please let the front desk know to make arrangements. You may wait in your vehicle until your appointment time. When the provider is ready, we will call you to come into the office. You can also wear a mask to prevent being compromised.

You are always allowed to bring an interpreter. Our office can also provide interpreter assistance through an application called Propio One. This app adheres to 300+ languages. Please come into the office for more information.

Our office does not provide quotes for office visits. All copayments are collected at the time of service. You can always contact your insurance provider directly for any coverage, copayment information, and/or eligibility details.

You can send your insurance cards and identification to our office by sending a SMS (text message) to 985-200-0177 or by bringing the new cards into the office to be scanned into your account.

To contact our Insurance Department for benefits, please call our office and select option 6. Alternatively, you can contact their direct extension at 45132. You can always contact your insurance provider directly for any coverage and eligibility details.

If your provider ordered a CT scan, this can be done at our Thibodaux and New Iberia office location only. If you prefer not to have this completed in the office, you can have this completed at any local hospital or entity that performs CT imaging.

Yes! Our office does offer hearing aids. You can schedule a hearing aid consult with our Audiologists at any time. You can visit the 'Audiology' section of the website along with tuning in to our Audio Blog under 'About' for more information. To speak to an Audiologist, call the office and select option 2, then option 3. Alternatively, you can contact their direct extension 45181 (Thibodaux, Houma and Raceland locations), 45481 (Morgan City location) or 45581 (New Iberia and Youngsville location). To schedule your hearing aid consult, please contact our Scheduling Department.

Scheduling an appointment to see a provider is the first step. Our providers will evaluate you and determine if a surgery would be beneficial upon examination. If the provider determines you need surgery, the medical team will schedule this accordingly.

You can request your records by completing a Release of Information form. This can be found under 'About, Patient Forms' and selecting the button 'Release of Information'. A form can also be completed in the office at your convenience. Medical records can be accessed at any time on your patient portal account. Contact our office to provide an email address to set up your patient portal account. To contact our Health Information Department, please call our office and select option 4. Alternatively, you can contact their direct extension at 45136.

Contact our office to provide an email for portal activation. Our portal is compatible with a Google Chrome web browser on any computer. Please see the Patient Portal Instruction guide for set up and navigation. Any portal troubleshooting needed, please contact our Health Information Department at option 4 or direct extension at 45136.

Contact our office to provide an email for portal activation. Download the APPatient app from your App Store (Apple) or Google Play Store (Android) to your device. Please see the APPatient Application Instruction guide for set up and navigation. Any portal troubleshooting needed, please contact our Health Information Department at option 4 or direct extension at 45136.

The URL is southernent.ema.md.

You can pay your bill conveniently in several ways. 1. "Pay online" option at the top of the website. 2. On your Patient Portal. 3. Mail your payment in with your statement. 4. Call the office and selecting option 5 for the Billing Department to pay over the phone. Alternatively, you can contact the Billing Department at their direct extension at 45134.

Once you are established with our office, our provider and their medical teams will be able to assist you with any questions you may have. They can be reached by calling the office and selecting option 2, then option 2. Alternatively, you can contact their direct extension at 45114 . You can also leave a message for your provider by sending a message in your patient portal account by addressing it to "Nurse Messages". Any emergencies, please contact 911 or go to your nearest emergency room.

Prescription refills are determined by the provider. Please contact your pharmacy to have a refill request sent to the office. You can also contact the office and selecting option 2, then option 2. Alternatively, you can contact their direct extension at 45114 . You can also request a refill in your patient portal account by selecting 'Request Refill'.

If your prescription has not made it electronically to the pharmacy, please contact our office to leave a message for the provider's medical team by selecting option 2, then option 2. Alternatively, you can contact their direct extension at 45114 . You can also leave a message for your provider by sending a message in your patient portal account by addressing it to "Nurse Messages".

Once you are established with our office, our Audiologists will be able to assist you with any hearing related questions you may have. They can be reached by calling the office and selecting option 2, then option 3. Alternatively, you can contact their direct extension 45181 (Thibodaux, Houma and Raceland locations), 45481 (Morgan City location) or 45581 (New Iberia and Youngsville location) . Any emergencies, please contact 911 or go to your nearest emergency room.

Once you are established with our office, our allergists will be able to assist you with any allergy related questions you may have. They can be reached by calling the office and selecting option 2, then option 4. Alternatively, you can contact their direct extension 45180 (Thibodaux & Morgan City location), 45280 (Houma & Raceland location) or 45580 (New Iberia and Youngsville location) . Any emergencies, please contact 911 or go to your nearest emergency room.

Once you are established with our office, our sleep specialists will be able to assist you with any sleep related questions you may have. They can be reached by calling the office and selecting option 2, then option 5. Alternatively, you can contact their direct extension at 45240 . Any emergencies, please contact 911 or go to your nearest emergency room.

You can fax our main office at (877) 795-9281. For additional fax information, please contact our office.