CareHarmony Chronic Care Management Program

CareHarmony is a service that helps manage and support patients between visits. A dedicated care coordinator works with your provider to build a personalized care plan and coordinate care across all your other providers (e.g. primary care, cardiologists, endocrinologists, etc.), help you with your medications including refills, appointments and reduced risk of missed follow up visits, referrals, the 24/7 availability to answer questions and quicker help when problems come up both during and outside office hours, better tracking of chronic ENT-related conditions (like reflux, sinus disease, sleep issues), and support with other health issues that impact your ENT care.

CareHarmony is a legitimate, trusted partner working directly with our medical team. We understand there are many scams today, but we want to reassure you that this service is run by professional nurses dedicated to coordinating your health. They will never ask for financial information or your Social Security Number.

The cost for the service is set by Medicare, which covers about 80% of the service fee. You are responsible for the remaining 20% copay, which typically amounts to only $10 to $11 per month. If you have secondary insurance (a supplemental plan), it often covers this copay for you. You can always consult your insurance provider for more information on CareHarmony coverage.

Yes, you might still see a charge. When you enroll, a nurse is assigned to you to provide dedicated, proactive care. Their work involves continuous review of your medical records for prescription changes, specialist notes, or hospital visits. They manage and coordinate your care behind the scenes, even when you don't require an immediate phone consultation.

Enrollment always requires your explicit verbal consent given directly to the CareHarmony team over the phone. If you believe there has been a mistake, please contact your CareHarmony coordinator.

The program is 100% optional and requires no long-term commitment. If you decide the service does not meet your needs, simply let your Care Coordinator know. Your enrollment will be canceled at the end of that calendar month.

A chronic condition is a long-term health issue that requires consistent management and treatment. Without proper care, it can affect independence and overall well-being. Common examples include diabetes, arthritis, asthma, heart disease, and high blood pressure.

Care coordination involves organizing patient care activities and sharing essential health information among healthcare providers to improve patient outcomes. Medicare's Chronic Care Management program offers this service, providing extra support between doctor visits for patients with two or more chronic conditions.

Medicare beneficiaries with two or more chronic conditions expected to last at least 12 months or until end of life qualify for the Chronic Care Management program. Contact your primary care provider to confirm your eligibility.

Yes, this program is currently only available to Medicare patients.

Managing multiple chronic conditions can be complicated, especially when seeing different specialists or taking various medications. Care coordination ensures that your doctors have access to the right information at the right time, helping you receive safer and more effective care.

Even if you feel well, Chronic Care Management helps maintain your health by focusing on preventive care. It ensures you stay connected to healthcare resources, specialists, and community services that support long-term well-being.

Most Medicare patients have secondary insurance that may cover CCM program copays. If not, you might have a small out-of-pocket cost (usually 20%) plus any applicable deductible. It’s best to review your specific insurance coverage for details.

Yes. Your medical information is protected under the same strict HIPAA privacy and security regulations that apply within your doctor’s office, ensuring confidentiality and data protection.

Enrolling in Chronic Care Management extends your care beyond office visits. A dedicated care coordinator will help you manage appointments, prescriptions, and follow-ups while acting as an extension of your healthcare provider. You’ll also have access to support 24/7.

To learn more or enroll, call us at (305) 952-4876. Our team is ready to answer your questions and help you get started with the program.

Participation in Chronic Care Management is entirely voluntary. You can opt out at any time by notifying us by phone. Your enrollment will end at the close of the current month.